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Capability 07 / 08

Digital workforce

Agents that don't just answer. They do.

Custom AI agents for business that handle real work. They research, qualify leads, follow up, update systems, and report back within clear rules, while your team stays in control of decisions that need human judgment.

5 agents on shift 2 working 1 waiting for approval Sample view
An operations lead reviewing live dashboards across four monitors.
You · approver 1 request waiting

(02)One task, end to end

Give it a task. Watch it work.

An AI research agent for business can check competitor pricing, compare changes, and prepare a clear update for your sales team. It handles the research within defined rules, then passes decisions that need judgment back to a person.

RSC-01 · Research agent Monitor five competitors for pricing changes Monday 07:40 · scheduled T+00:25 Example run
  1. 01

    Observe

    Reads the five pricing pages it was given.

    5 of 5 pages read

    • 01 Competitor A /pricing No change
    • 02 Competitor B /plans Changed
    • 03 Competitor C /pricing No change
    • 04 Competitor D /shop/bundles Changed
    • 05 Competitor E /pricing No change
  2. 02

    Reason

    Compares them with last week and decides what matters.

    Against last Monday

    • Check pricing pages against last week
    • 2 changes detected
    • Flag the one that affects best-sellers
    • Competitor B Best-selling plan Last week AED 249 Today AED 219 −12% Affects a best-seller
    • Competitor D Starter bundle Last week AED 90 Today AED 85 −5.6% Low impact
  3. 03

    Act

    Updates the CRM and the tracker, then drafts the brief.

    CRM · Competitor BSaved

    Tracked price
    AED 249 AED 219
    Note
    Best-seller undercut by 12%
    Task
    Sales: review price match by Wednesday
    • Tracker sheet · rows B14–B15 written
    • Brief drafted for #sales
  4. 04

    Verify

    Checks its own work against the sources.

    3 of 3 checks passed

    • Prices re-read from both source pages
    • CRM values match the sources
    • Nothing sent outside the business
  5. 05

    Request approval

    Stops. Posting to #sales needs a person.

    Draft briefTo #sales

    Competitor B cut its best-selling plan by 12% (AED 249 → 219). Competitor D trimmed its starter bundle. Suggest we review our price match before Wednesday.

    Posting to a shared channel is on its approval list, so it waits for you.

Human approval You · Operations lead

Post the pricing brief to #sales?

The run stops here until a named person approves it or asks for changes.

(03)The roster05 agents

A job description.

Our agentic AI services start with clear boundaries. Every agent gets a defined role, trigger, approved tools, and a list of actions that need human sign-off before the AI agent workflow is built.

Choose an agent

Job description · Research agent Awaiting approval

RSC-01

Research agent

An AI research agent for business that monitors competitors, suppliers, and market activity, then turns relevant changes into useful updates for your team.

Starts on
Every Monday, 07:40
Right now
Weekly competitor pricing check
Queue
3 tasks queued
Reports to
Head of Sales

Can do independently

  • Read approved public web pages
  • Compare findings with previous checks
  • Update the tracking sheet
  • Draft research briefs

Needs your approval

  • Posting to shared channels
  • Contacting anyone outside the business
Illustrative
Job description · Sales agent Working

SLS-02

Sales agent

Built for AI sales agent development, this agent qualifies new enquiries, fills in missing details using public information, and keeps follow-ups moving on schedule.

Starts on
New website enquiry
Right now
Qualifying 4 new enquiries
Queue
4 enquiries queued
Reports to
Sales Lead

Can do independently

  • Read and update the CRM
  • Score and route leads
  • Draft follow-up emails
  • Suggest meeting times

Needs your approval

  • Sending emails to clients
  • Offering discounts
  • Closing or losing a deal
Illustrative
Job description · Support agent Working

SUP-03

Support agent

A support agent answers routine customer questions using your policies, help centre, and order data. Anything outside its rules is handed to a person with the relevant context attached.

Starts on
New ticket or chat
Right now
Drafting replies to 6 tickets
Queue
6 tickets queued
Reports to
Support Lead

Can do independently

  • Read policies and help centre content
  • Check order status
  • Draft replies
  • Tag and route tickets

Needs your approval

  • Refunds and credits
  • Account changes
  • Anything outside policy
Illustrative
Job description · Operations agent Run complete

OPS-04

Operations agent

This digital worker keeps orders, inventory, and schedules aligned across the systems your team already uses. It handles routine updates and flags exceptions that need attention.

Starts on
Daily, 06:00
Right now
Yesterday's orders reconciled
Queue
Queue clear
Reports to
Operations Manager

Can do independently

  • Read ERP and inventory data
  • Reconcile orders
  • Create internal tasks
  • Flag low stock

Needs your approval

  • Purchase orders and spending
  • Deleting records
  • Changing supplier details
Illustrative
Job description · Reporting agent Scheduled

RPT-05

Reporting agent

A reporting agent pulls data from analytics, CRM, and advertising accounts, then turns it into a short report your team can use without digging through multiple dashboards.

Starts on
Every Monday, 08:00
Right now
Next run Monday, 08:00
Queue
1 report scheduled
Reports to
Managing Director

Can do independently

  • Read analytics, CRM, and ad accounts
  • Build the weekly report
  • Flag unusual changes
  • Write the summary

Needs your approval

  • Sharing reports outside the company
  • Changing any budget
Illustrative

(04)Guardrails

Rules first. Then autonomy.

Our agentic AI services are built around clear limits. Each AI agent knows what it can do alone, what needs human approval, and what it cannot do at all. That gives you practical human-in-the-loop AI without losing control.

A permission boundary around an agent: an inner zone of actions it may take alone, a middle zone of actions that wait for a person, and an outer edge it cannot cross.

Try an action

Waits for a person

Anything that leaves the business goes to a person first.

email.send · logged Example

  1. 01

    Rules in plain language

    Every agent works from rules your team can read, review, and change.

  2. 02

    Human sign-off

    Sensitive actions such as sending, spending, refunds, or deletions wait for an approved person.

  3. 03

    A log of everything

    Every action, decision, and write operation is recorded with a timestamp so your team can review what happened.

  4. 04

    An off switch

    Pause one autonomous agent or stop them all from a single control point.

(05)Starting work

From one task to a workforce.

We start small. One task, clear rules, and a short trial. Once the agent proves it can handle the work reliably, we expand its responsibility step by step.

  • Your team
  • Agent drafts, team acts
  • Agent acts
  • A person approves
  1. 01

    Map the work

    We sit with the people who already do the task and document each step, system, handoff, and exception.

    A team crowded around one laptop, working through a task together step by step.
    1. Collect: your team
    2. Compare: your team
    3. Record: your team
    4. Check: your team
    5. Brief: your team
    6. Share: your team

    Your team does every step

  2. 02

    Write the rules

    Permissions, limits, and approval points are agreed in plain language before the agent is built.

    1. Collect: your team
    2. Compare: your team
    3. Record: your team
    4. Check: your team
    5. Brief: your team
    6. Share: a person approves

    Approval point agreed: Share

  3. 03

    Shadow run

    The AI agent works alongside your team first. It prepares the work, people make the final calls, and we compare the results.

    1. Collect: agent drafts, team acts
    2. Compare: agent drafts, team acts
    3. Record: agent drafts, team acts
    4. Check: agent drafts, team acts
    5. Brief: agent drafts, team acts
    6. Share: a person approves

    Agent drafts, people still act

  4. 04

    Supervised autonomy

    The agent takes over the routine parts of the workflow. Anything outside its rules goes to a person for review.

    1. Collect: agent acts
    2. Compare: agent acts
    3. Record: agent acts
    4. Check: agent acts
    5. Brief: agent acts
    6. Share: a person approves

    Agent acts, a person approves

  5. 05

    Review and extend

    We review the activity log, adjust the rules, and expand the AI agent workflow only when the results support it.

    1. Collect: agent acts
    2. Compare: agent acts
    3. Record: agent acts
    4. Check: agent acts
    5. Brief: agent acts
    6. Share: a person approves

    Log reviewed weekly. Next task queued.

(06)Selected work

Selected work.

See how Agentic AI for business handle real tasks in practice, including market research and sales automation, while keeping final decisions with your team.

All work

(07)Hand it over

What goes on the roster?

Tell us which task keeps taking up your team's time. As an Agentic AI development company, we'll help you decide whether it belongs with a custom AI agent for business, where human approval is still needed, and what should remain fully manual.

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